Posted: Thursday, 22 October 2015 @ 10:54
We all like to do our best but what is a key area of not doing our best in the lawyer/client relationships. In other words. how do we know if we are failing our clients?
For me a meeting many years ago with the US lawyer, Dan Hull was revealing - He said(and I hope I am not misquoting him) it is when a client has to chase us up.
Whenever a client has to chase me up on something(I like to think it happens rarely) it is a sign of failure and I give myself a wrap on the knuckles to do better.
As lawyers we should be anticipating, probing, moving forwards and communicating with our clients in a positive way.