Client Testimonials

"Upon the recommendation of a business associate, I approached Justin Patten, of Human Law Mediation, with a not particularly straightforward "unfair dismissal" case. Justin's preparations for helping me to deal with my employers was excellent. He made sure that I was fully briefed on the relevant issues of law - and his analyses of the issues put forward by the opposing side were cogent and enormously helpful. I faced a difficult battle but was always supported by Justin's advice and legal guidance. Ultimately, the outcome of the case was positive for me and I am truly grateful for all that Justin did to insure that result."
Employee

"We are delighted to have appointed Human Law Mediation to handle all our employment law matters - we only have 13 employees but it is amazing how many issues crop up and you do have to be very cautious in your approach nowadays. We now entrust the whole process of issuing and negotiating contracts to Human Law and as far as we are concerned it is another box ticked!"
Robert Pulford, Charville

Whilst Justin has a wealth of experience of the law and procedures involved in employment matters, I believe his greatest asset is his absolute genuine concern in taking the right course of action for his client. He is both sensitive and perceptive and, during a difficult time made the process less onerous and stressful for me."
Council Employee

"I contacted Justin with help regarding a question mark over a clause in my contract. Rather than simply focus on that - Justin checked the other clauses and found another issue that was even more significant - this has avoided a great deal of headaches. I chose Justin through a web search and was pleasantly surprised by his responsiveness and the care with which he checked all the relevant facts. I got the kind of service for a personal issue that I would have only expcted if I were a repeat corporate client. I would certainly use Justin's services again." Employee

"The brief we gave Justin was to deliver an introduction to mediation to a team of skilled and experienced HR professionals who were being called upon to mediate in their job roles yet had no formal mediation training.

Justin delivered a session that met the brief entirely. He has a lovely calm approach and it was both refreshing to learn the benefits of mediation from an expert and to see Justin’s skills in action when he undertook the role play/scenario’s with us. The whole day was invaluable. I would highly recommend Justin and look forward to working with him again."
Head of Human, NHS Ealing
 
"After completing a mediation course provided by Human Law Mediation, the team felt confident they would be able to competently deal with a range of situations where mediation would be applicable. Justin was knowledgeable and communicated the training to us in an effective and professional manner. He is clearly experienced in the mediation field and able to provide some excellent tips on how to ensure mediation comes to a satisfactory conclusion for all parties."
Head of Human Resources, GoCompare.com

"Justin was appointed to deliver mediation training for in-house Mediators as part of our revised internal dispute resolution procedures. He gained an understanding of our organisational needs and tailored the training accordingly. The course content delivered just the right amount of theory and practical tasks, to keep everyone involved engaged, active and fit for purpose. We have received some excellent feedback and appraisal from our delegates on how Justin presented himself and his experiences as part of the course. We hope to make further use of his knowledge and skills in the future."
Ayse Isiktan. London Borough of Haringey

"I would like to take this opportunity to express my complete satisfaction in that which took place in our recent mediation. The whole procedure was conducted in a civilised, appropriate manner in which all were allowed to explain the various problems that had taken place . I would strongly recommend all to take this more easier route to a solution."
T.A.C. Page, A.W. Page (Upholsterers) Ltd

"Justin managed yesterday’s difficult mediation brilliantly. The parties were at daggers drawn and could not be in the same room together at any time. The start was inauspicious and as the day advanced prospects were looking bleak. However Justin remained upbeat and positive. At the critical moment, upon the brink of failure, and with just the right turn of phrase, Justin managed to facilitate a settlement. Both parties have a lot to thank him for."

"Justin's training was a helpful, useful and practical introduction to mediation in employment disputes. He understood our own team's requirements and tailored his session accordingly. Through lively and practical discussion, it helped us identify how we can build mediation into our practice."
Ben Thornber, Partner, Martineau

"I referred my client to Justin Patten of Human Law to mediate in a difficult and stressful dispute with her former employer. Through Justin’s mediation a swift and positive result was achieved at a relatively early stage in proceedings and my client described Justin’s input as invaluable."
James Carmody. Reculver Solicitors

“He was incisive in the mediation and made effective suggestions that both parties would agree to. Mr Patten has an easy manner that quickly puts people at ease and so able to build trust within a short space of time.”
Human Resource Consultant

"Human Law Mediation responded immediately to my call regarding employment law advice, offering a sound ear and empathy. Justin was keen to present all facets and implications of this case and is a good listener, offering calm advice."
Employee

“Assured an understanding of the dispute resolution process and explained matters clearly. Played a significant role in enabling my client’s not uncomplicated legal case to be settled.”
Solicitor

“He showed little difficulty in grasping the issues. I was impressed by his composure, clear guidance and assistance throughout. I can confidently say that he handled the dispute professionally and efficiently and brought it to an end successfully.”
Solicitor

"
“Justin’s focused attitude and sympathetic style quickly put me at ease. I was impressed with how easily he seemed to identify the key issues and how he capably guided us towards our resolution. Based on this experience, I would recommend mediation to anyone”
Accountant

Contact Justin Patten of Human Law Mediation on 0844 800 3249 or email Justin here.