Mediation Training for Managers and HR Professionals

Mediation in context
The growth of Alternative dispute resolution
The Gibbons review and its recommendations
The Pros and Cons of mediation

Taking a strategic approach to dispute and conflict resolution

Preparing for mediation

Understanding the mediation process

Essential mediation skills you must master

Dealing with deadlock

Closing the mediation and confirming the result

Understanding when mediation is not appropriate and selecting the right alternative

Courses can be delivered in-house and tailored to company requirements.

Delegates will learn

• A full understanding of mediation and other forms of conflict resolution 
• How to use mediation to resolve workplace conflict 
• How to prepare effectively for a mediation 
• What process to follow 
• How to deal with conflict in the mediation itself 
• How to handle stalemate situations 
• When and how to conclude a mediation meeting

Your Trainer
All training is delivered by fully qualified mediator and experienced solicitor Justin Patten. Justin is an Accredited Mediator with the Academy of Experts who has advised in many workplace disputes. As a trainer, Justin is noted for his lively, stimulating courses, providing excellent course materials coupled with time saving tips borne of experience rather than theory.

"Justin's training was a helpful, useful and practical introduction to mediation in employment disputes. He understood our own team's requirements and tailored his session accordingly."
Ben Thornber, Partner, Martineau

For a no obligation discussion on your training requirements contact Human Law Mediation here.